JustCo Store FAQs
Common questions about JustCo Store, including account setup, bookings, payments, invoices, access, memberships, cancellations, renewals, and product usage.
Store Policies
JustCo App
- What is JustCo App, and where can I use it?
- How do I download and set up JustCo App?
- How do I unlock a door with JustCo App, and what if it will not open?
- When can I enter a centre with JustCo App, and what should I bring?
- How do I buy and activate a Hot Desk (Day) pass in JustCo App?
- Can I change or transfer my Day Pass in JustCo App?
Product Guides & Usage Rules
Hot Desk (Day) pass
Hot Desk (Express)
Meeting Rooms
Virtual Office memberships
- What is a JustCo Virtual Office?
- What's included in a JustCo Virtual Office membership?
- How do I purchase a Virtual Office on JustCo Store?
- What payment methods does JustCo Store accept for Virtual Office?
- What is KYC and why is it required for Virtual Office?
- What documents do I need for KYC verification?
Account and Login
- Can I use the same login for the JustCo App and Online Store?
- What is the difference between account administration and Membership Agreement ownership?
- Why can't I see the Admin screen in the JustCo App?
- How do I add team mates to my Company account?
- Who can manage our company’s JustCo account if the original sign-up user has left?
- How can our company take over administration of a membership that was originally signed up by an employee?
Access, Keycards & Move-in
Bookings & Checkout
Payments, Cards & Invoices
- How does Bank Transfer payment work?
- How do refunds and credit notes work?
- Why does it look like I was billed twice?
- Why do I have more than one invoice for the same membership?
- How do I check my invoices and billing details?
- What happens if my payment is overdue?
Memberships, Renewals & Cancellations
- How do I transfer my membership to another person or company?
- Can I end my membership before my term is up?
- Can I change Home Centres?
- How do I transfer my membership to another person or company?
- How do I check my membership details in the JustCo App?
- How do I renew my Hot Desk membership in the JustCo App?