JustCo Store FAQs
Common questions about JustCo Store, including account setup, bookings, payments, invoices, access, memberships, cancellations, renewals, and product usage.
Store Policies
Product Guides & Usage Rules
Account and Login
- Can I use the same login for the JustCo App and Online Store?
- What is the difference between account administration and Membership Agreement ownership?
- Why can't I see the Admin screen in the JustCo App?
- How do I add team mates to my Company account?
- Who can manage our company’s JustCo account if the original sign-up user has left?
- How can our company take over administration of a membership that was originally signed up by an employee?
Access, Keycards & Move-in
Memberships, Renewals & Cancellations
- Can I change Home Centres?
- How do I transfer my membership to another person or company?
- How do I check my membership details in the JustCo App?
- How do I renew my Hot Desk membership in the JustCo App?
- How to cancel or non-renew your Hot Desk membership in the JustCo App
- Why did my Hot Desk membership auto-renew?
Payments, Cards & Invoices
- How do refunds and credit notes work?
- Why does it look like I was billed twice?
- Why do I have more than one invoice for the same membership?
- How do I check my invoices and billing details?
- What happens if my payment is overdue?
- How to add or update a credit card in the JustCo App
Bookings & Checkout
Hot Desk (Day) pass
Virtual Office memberships
- What is a JustCo Virtual Office?
- What's included in a JustCo Virtual Office membership?
- How do I purchase a Virtual Office on JustCo Store?
- What payment methods does JustCo Store accept for Virtual Office?
- What is KYC and why is it required for Virtual Office?
- What documents do I need for KYC verification?