Learn what to do if the person who originally signed up for the membership has left the company, and how your company can restore account administration.
If the employee who originally signed up for the membership has left the company, your company may still be able to continue managing the account through another authorised user.
Can someone else manage the account if the original sign-up user has left?
Yes, if there is already another Primary Member on the company account.
That person can add new company members and assign the appropriate role to the new administrator.
What if there is no other Primary Member?
If no other Primary Member is available, your company should contact Support for assistance.
What will the company need to do?
Your company may need to identify the correct membership, confirm the company relationship, and nominate the person who should take over administration of the account.
What role should the new administrator have?
The new administrator should usually be assigned as a Primary Member, so they can manage renewals, cancellations, billing, and team setup.
Will the new administrator automatically get workspace access?
No. Account administration and workspace access are separate.
If the new administrator also needs to enter the workspace, a valid digital access keycard must be assigned to them separately.
Can the company continue using the same membership?
In many cases, yes. The goal is to restore administration of the existing company account and membership, rather than create a separate new account unnecessarily.
Need help?
If the original sign-up user has left and your company can no longer manage the JustCo account, please submit a ticket for Support.
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