Auto-Renewal Policy

The Auto-Renewal Policy explains when a Store membership will continue automatically and what action must be taken if the member does not wish to continue.

Essentials

• Auto-renewal only applies where the applicable product terms or Membership Agreement provide for it.
• Not all JustCo Store products auto-renew.
• If a Cancellation Notice is not submitted before the end of the current Membership Term, the membership may continue into the next applicable term.
• Reminder emails do not determine whether renewal takes place.
• Members are responsible for monitoring their own membership details and acting before the cut-off if they do not wish to continue.

How this policy applies by product

This policy applies across JustCo Store products, but the way it applies may differ depending on the product type and the terms governing that booking or membership.

• Hot Desk (Monthly): subject to renewal in accordance with the applicable Membership Agreement.
• Hot Desk (Day): not subject to auto-renewal.
• Meeting Rooms and Event Spaces: one-time bookings; not subject to auto-renewal.
• Private Office / Dedicated Desk / Virtual Office: renewal depends on the specific agreement and product terms applicable to that booking or membership.

How does auto-renewal work?

If no Cancellation Notice is submitted before the end of the current Membership Term, the membership may continue into the next applicable term in accordance with the governing agreement and product terms.

Does auto-renewal depend on a reminder email or notice?

No. Auto-renewal does not depend on a reminder email or notification being received, opened, or read.

Reminder emails may be sent as a courtesy, but the renewal position is governed by the Membership Agreement and the member’s responsibility to act before the relevant cut-off.

What if I was not aware of the auto-renewal policy?

Auto-renewal forms part of the applicable membership terms and applies regardless of whether the member later claims not to have been aware of it.

The applicable renewal terms may also be referenced in booking materials, membership documents, and the member’s profile in the JustCo App.

How do I avoid auto-renewal?

If you do not want your membership to continue, you must submit a Cancellation Notice before the end of your current Membership Term.

In the JustCo App, go to Admin > Membership Agreement to review your membership details and take action in time.

What happens if I submit cancellation too late?

If cancellation is submitted after the cut-off, the next applicable term may already have started. In that case, the renewed or continuing term remains chargeable in accordance with the applicable policy and governing terms.