Learn how your company can take over day-to-day administration of a membership originally signed up by an employee, and understand what does and does not change without a novation.
A membership may sometimes be signed up by an individual employee, but later managed by the wider company.
This can be done by adding the appropriate company users to the JustCo account and assigning them the correct member role.
Can our company manage a membership that was originally signed up by an employee?
Yes. If the employee who signed up for the membership is currently a Primary Member, they can add other company users to the account and assign them the appropriate role.
This allows the company to take over administration of the membership going forward.
What does taking over administration allow us to do?
A company user who is added as a Primary Member can manage key account actions such as renewals, cancellations, billing-related administration, and team setup.
Does making someone a Primary Member change the owner of the Membership Agreement?
No. Becoming a Primary Member does not change the legal owner of the Membership Agreement.
The original employee who signed the Membership Agreement remains the agreement holder unless the agreement is formally transferred through a novation process.
What is the difference between account administration and agreement ownership?
Account administration allows a company user to manage the membership in the JustCo App.
Agreement ownership refers to the legal party responsible under the Membership Agreement. This does not change simply because another employee is added as a Primary Member.
How can the Membership Agreement change hands?
The Membership Agreement can only be transferred to another person or entity through a formal novation.
Until a novation is completed, the legal responsibility for the Membership Agreement remains with the original employee who signed it.
How do we add a new company administrator?
- Open the JustCo App.
- Tap Admin.
- Select Company Members.
- Tap Add Member, or select an existing team member profile.
- Assign the person the role of Primary Member.
What if the original employee is no longer available?
If no current Primary Member is available to add or update users, please contact Support for assistance.
Does becoming a company administrator automatically give workspace access?
No. Managing the membership and accessing the workspace are different things.
A member role controls what the person can see or manage in the account. Workspace access is only activated when a valid digital access keycard is assigned to that person.
Can the new administrator log in to both the App and the Online Store?
Yes. Once added to the company account, the user can log in to both the JustCo App and the Online Store using the same credentials, subject to the permissions of their assigned role.
Need help?
If your company needs help taking over administration of a membership, or needs to explore a novation, please submit a ticket for Support.
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