Refund & Final Sale Policy

The Refund and Final Sale Policy explains when a JustCo Store booking or membership is final, when refunds are not available, and how payment exceptions are handled.

Essentials

• Once a booking or renewal is confirmed, it is generally final and non-refundable.
• Activated or consumed products cannot be cancelled, reversed, or refunded.
• If a payment glitch results in an unintended duplicate or failed transaction, JustCo may review and address the payment issue separately from the booking policy.
• If a refund is exceptionally approved to a credit card, any applicable card processing or bank charges will be borne by the customer.
• Product-specific terms may apply in addition to this policy.

How this policy applies by product

This policy applies across JustCo Store products, but the way it applies may differ depending on the product type and the terms governing that booking or membership.

• Hot Desk (Day): once activated, the pass is treated as used for that day and is not eligible for cancellation, extension, or refund.
• Hot Desk (Monthly): confirmed purchases, renewed terms, and late-cancelled terms remain chargeable in accordance with the applicable membership terms.
• Meeting Rooms / Event Spaces: confirmed bookings are final and non-refundable unless otherwise stated in the applicable product terms.
• Private Office / Dedicated Desk / Virtual Office: refund treatment depends on the applicable agreement, booking structure, and product-specific terms.

When is a booking or membership treated as final sale?

A booking or membership is generally treated as final sale once it has been successfully confirmed or renewed.

This includes situations such as:

• a completed Store booking;
• a confirmed membership purchase;
• a renewed membership term; or
• an activated Hot Desk (Day) pass.

When are refunds generally not available?

Refunds are generally not available where:

• the booking or membership was successfully confirmed;
• the member later changes their mind;
• the wrong product, plan, or journey was selected by the customer;
• the cancellation request was submitted after the applicable cut-off; or
• the product has already been activated, used, consumed, or the membership term has already started.

What if there was a payment glitch?

If there is a genuine payment glitch - for example, an unintended duplicate charge, a failed transaction that appears to have gone through, or another clear payment processing error - JustCo may review the payment records and transaction outcome.

Where JustCo confirms that a payment issue occurred, JustCo may correct the payment outcome in accordance with the verified transaction records. This review is limited to the payment issue itself and does not change the final-sale treatment of a validly confirmed booking or membership.

What if my card was charged but the booking did not complete?

If your payment appears to have been collected but the booking did not complete successfully, the transaction should be reviewed against JustCo’s payment records before any further booking is made.

Where a payment glitch is confirmed, JustCo may arrange the appropriate correction or refund for the affected transaction.

What happens if a credit card refund is approved?

If a refund to a credit card is exceptionally approved, the refund will be processed back to the original card used for payment where possible.

Any applicable card processing fees, bank charges, foreign exchange losses, or similar transaction costs arising from the refund will be borne by the customer and may be deducted from the refunded amount.

Why are card processing charges borne by the customer?

Credit card refunds may still involve non-recoverable third-party processing costs, banking charges, or currency conversion losses.

Where a refund is processed, these external charges are not absorbed by JustCo and remain the customer’s responsibility.

Does this policy apply if JustCo agrees to make an exception?

Any exception, goodwill adjustment, or operational remedy is entirely at JustCo’s discretion and does not create an ongoing entitlement, precedent, or waiver of this policy.

Illustrations

Example 1 - Change of mind after booking

A customer books a Meeting Room and later decides the room is no longer needed.

Outcome: The confirmed booking remains final and non-refundable.

Example 2 - Activated Day pass

A Hot Desk (Day) pass is activated in the JustCo App, but the member later decides not to use it.

Outcome: Once activated, the Day pass is treated as used for that day and is not eligible for cancellation, extension, or refund.

Example 3 - Late cancellation of a renewable membership

A member submits cancellation after the next monthly term has already started.

Outcome: The renewed month remains fully chargeable and is not eligible for reversal or refund.

Example 4 - Duplicate card charge caused by a payment glitch

A customer attempts payment once, but later sees two card charges for the same transaction.

Outcome: JustCo may review the payment records. If a genuine duplicate charge is confirmed, the payment issue may be corrected separately from the booking policy.

Example 5 - Approved card refund with bank charges

A refund to a credit card is exceptionally approved after review.

Outcome: The refund may be processed less any applicable card processing, bank, or foreign exchange charges, which remain the customer’s responsibility.