KYC (Know Your Customer) is the customer due diligence verification process JustCo carries out before your Virtual Office address is activated. It's a standard regulatory requirement required in certain countries for any provider offering a business address service, and it protects both you and JustCo from misuse of the address.
What you'll learn in this article
- why JustCo carries out KYC checks for Virtual Office;
- who handles verification and how it's carried out;
- what happens if verification takes longer than expected;
- how KYC can differ between markets; and
- what happens if verification is never completed.
Why does JustCo carry out KYC checks?
In Singapore, JustCo is a registered Corporate Service Provider (CSP), which means we're legally required to verify the identity of any business that registers our address as its own.
Beyond meeting regulatory obligations, KYC also protects the JustCo Virtual Office product itself — it keeps the address program compliant and reduces the risk of the address being used for fraudulent or non-genuine businesses, which benefits every Virtual Office customer.
In Singapore, the provision of address services by an operator falls under the ambit of the Corporate Service Providers Act 2024 (“CSP Act”). JustCo is a registered Corporate Service Provider under the CSP Act and is required to conduct due diligence on your business, directors/controllers and beneficial owners to safeguard against risks of money-laundering and financing of terrorism.
Similarly in Australia, with effect from 1 July 2026, the provision of address services is a designated service under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (“AML/CTF Act”). JustCo is enrolled with AUSTRAC to provide such services and is required to conduct due diligence on your business, directors/controllers and beneficial owners to safeguard against of money-laundering and financing of terrorism.
In Thailand and Malaysia, we do not currently carry out this level of due diligence check — standard business verification applies as usual, in line with local requirements.
Who handles KYC verification?
Verification is handled by JustCo's Compliance team, working from the documents you submit after purchase, as well as screening information provided against global sanctions lists, politically exposed persons databases, and adverse media sources.
What if verification takes longer than expected?
We aim to complete KYC before your Service Start Date, so that your Virtual Office activates on schedule. If verification takes a little longer — for example because additional documents are needed — your Service Start Date and Service End Date do not change. Your Membership Term stays exactly as agreed; you'll simply have fewer active service days within it, counted from whenever your Activation Date falls.
The best way to avoid losing active days is to submit everything requested as early as possible and respond promptly to any follow-up questions. JustCo is not liable for delays in completing KYC, and no refunds or adjustments to your Membership Term are made on this basis.
Does KYC work differently in different markets?
The KYC process is designed to work the same way across every JustCo Store market: submit documents, JustCo verifies them, and your address activates once verification is complete. However, the specific documents required, and how long verification takes, can vary by market because of local regulation.
- In most countries, verification is typically completed within the 7-day window before your Service Start Date, provided documents are submitted promptly.
- In some countries, verification can take longer than 7 days, and your business may be subject to additional checks or registration quotas at a given centre.
If your country has any additional requirements, our team will let you know as part of the verification process — you don't need to work out in advance whether these apply to you.
Are other checks required?
In Taiwan specifically, businesses in certain regulated industries (such as travel agencies and employment or staffing agencies) are legally required to operate from a clearly distinguishable, physically separated operating area, and are not eligible to use a shared Virtual Office address at all. See What documents do I need for KYC verification? for more on checking local requirements before you buy.
What if verification is never completed?
This is different from a short delay. If, after following up, KYC verification cannot be completed at all — for example because (a) required documents cannot be provided, (b) or if we have assessed in our sole discretion that you do not meet our internal risk and compliance requirements, (c) or your business is found not to be eligible for a Virtual Office in your country — your Membership Agreement is cancelled and any payment collected is refunded in full.
You may also be interested in
- What is a JustCo Virtual Office?
- How do I purchase a Virtual Office on JustCo Store?
- What documents do I need for KYC verification?
- What if my KYC documents are rejected?
Need help? If you have questions about your KYC verification, please submit a ticket for Support or contact us at store@justcoglobal.com.
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