Everything you need to know about your complimentary Hot Desk (Day) pass — how to get it, activate it, use it, and what to expect on the day.
This complimentary pass is issued automatically when you sign up during the campaign period, and works the same way across all participating markets.
What you'll learn in this article
- How to get and activate your pass
- Where and how long you can use it
- What to do if your centre is full
- How to change, cancel or transfer it
How do I get my pass?
Download the JustCo App and create your account during the campaign period. Your complimentary Hot Desk (Day) pass is issued to your account automatically. There's no promo code to enter.
How do I activate it?
Open the JustCo App, go to Me > My Keycards, and tap Activate. Choose your centre and date, then tap Confirm Date. Do this before the day of your visit.
Where can I use it?
At participating JustCo centres in your country. Passes can only be activated in the preferred working country you choose when you sign up, so select the market you're in (Singapore, Australia, or Thailand for now).
How long do I have to use it?
30 days from the day it's issued. Purchased Hot Desk (Day) passes are valid for 90 days.
What if the centre is full?
Seating is first-come, first-served, so it's worth arriving early. If your centre is full when you get there, our Community Team will point you to the nearest available workspace where they can. If you're unsure about availability, give the centre a call before you activate.
Can I change or cancel after activating?
You can change your centre or date any time before the activation date, but not on the day itself. Once a pass is activated, it counts as used for that day, so it can't be cancelled, extended or refunded.
What should I bring on the day?
A photo ID. Register at the main security desk before you head up, as some buildings also ask for a building access card or app. Once you're at JustCo, the App is your key: tap Unlock Door and you're in.
Is anything charged separately?
Your seat, WiFi and the shared amenities are all included. Meeting rooms, printing and office supplies are charged by use.
Can I pass it to a friend?
Not this one. Your complimentary pass is for you, and admits one person. Your friend is welcome to sign up and get their own. Purchased Hot Desk (Day) passes can be transferred, using the Transfer option in the JustCo App.
Need help?
If you have questions about your pass or activation, submit a Make Request ticket over the JustCo App, or contact Support.
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