Learn what happens when payment is overdue, including suspension, late payment fees, termination, and why outstanding amounts remain payable even after termination.
The Overdue Payment, Suspension and Termination Policy explains what happens if payment is not received by the due date.
Essentials
- Due Date + 3 days: access may be suspended.
- Due Date + 8 days: a Late Payment Fee may be issued.
- Due Date + 14 days: the membership may be terminated.
- Suspension or termination does not cancel the amounts already owed to JustCo.
- Once terminated, a membership cannot be reactivated.
How this policy applies by product
This policy applies across JustCo Store products where payment obligations arise, but the exact billing structure may differ by product and agreement type.
- Membership products: overdue payment may affect access, billing status, and continuation of the membership.
- Products billed by invoice or recurring arrangement: overdue sums may trigger suspension, late payment fees, and termination under the applicable terms.
- One-time bookings: overdue payment consequences may differ where payment is required upfront and the booking is not activated until paid.
What happens if payment is not received by the due date?
If payment is not received by the due date, the following process applies:
- Due Date + 3 days: access will be suspended.
- Due Date + 8 days: a Late Payment Fee will be issued.
- Due Date + 14 days: the membership will be terminated.
What does suspension mean?
If your membership is suspended, access to the workspace may be restricted until the outstanding issue has been resolved.
Suspension does not cancel the unpaid amount. All outstanding fees remain payable.
What does termination mean?
If your membership is terminated due to non-payment, the membership is cancelled without recourse.
Termination does not cancel, reduce, or waive any amounts already owed to JustCo. All outstanding membership fees, Late Payment Fees, charges, and applicable penalties remain fully payable.
JustCo reserves the right to continue pursuing payment after termination, including recovery of all overdue sums and any applicable administrative charges.
Does termination clear my unpaid balance?
No. Termination ends the membership. It does not extinguish any outstanding debt.
Any unpaid fees, Late Payment Fees, and other charges that became payable before termination - or arose because of the non-payment - remain due in full.
Can a terminated membership be reactivated?
No. A terminated membership cannot be reactivated.
If you wish to use JustCo again after termination, a new membership will be required, and any applicable administrative or reactivation fees may apply.
Illustrations
Example 1 - Suspension
Your invoice is due on 1 June. If payment is still not received by 4 June (Due Date + 3), your access may be suspended.
Key point: Suspension affects access. It does not cancel the unpaid amount.
Example 2 - Late Payment Fee
If the invoice remains unpaid by 9 June (Due Date + 8), a Late Payment Fee may be issued.
Key point: Delay in payment may increase the total amount owed.
Example 3 - Termination
If the account remains unpaid by 15 June (Due Date + 14), the membership may be terminated.
Your access ends, but the unpaid balance remains fully due. JustCo may continue recovery action for the outstanding amount.
Key point: Termination ends the membership, but not the debt.
Example 4 - Request to reverse termination
If a member whose membership was terminated later asks for reinstatement, the terminated membership cannot simply be switched back on.
The member may need to settle all outstanding sums, submit a new membership application, and pay any applicable administrative or reactivation fees.
Key point: Termination is not a pause. It is an end-state.
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