Open JustCo App, tap Unlock Door, and hold the top of your phone near the lock. Bluetooth must be switched on.
Hold the top of the phone to the lock
The reader reads the signal from the top edge of most phones. Holding the middle or the back of the phone may not work.
Check Bluetooth is on
Door access uses Bluetooth, not the camera or wifi. If Bluetooth is off, the unlock will fail.
Check your pass is activated, not just bought
Buying a Day Pass is not the same as activating it. Go to My Keycards and activate it for today and for this centre.
Check you are at the right centre and the right time
A Day Pass works only at the centre you selected, and only during staffed hours. Meeting room access begins at your booked start time, not before.
If you are on a company account, check a keycard has been assigned
Being added to a company account does not give you workspace access on its own. Your company admin needs to assign you a digital access keycard first.
Update JustCo App
An out-of-date version can fail to connect to the lock. Check for an update in the App Store or Google Play.
If none of these work
Speak to the community team at the front desk, or tap More > Make Request in JustCo App.
Related: Access and Digital Keycard Policy
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