What documents do I need for KYC verification? – JustCo Support

After you purchase a Virtual Office, you'll be asked to submit company and identity documents so JustCo can complete its customer due diligence checks as required under applicable law for Singapore and Australia.

What you'll learn in this article

the documents typically required for KYC verification;
where these requirements can vary by country;
how and where to submit your documents; and
what happens if verification takes longer than expected.

Typical documents required for Singapore

Complete and sign Form B* to provide information on your business entity.
Complete and sign Form C* for each director/controller and beneficial owner of your business entity.
Submit:
1. Latest ACRA Business Profile (BizFile+) or, for foreign entities, an equivalent official company extract from the relevant registry:
  A copy extracted within the last 6 months to confirm that the company details are current.
2. Proof of Identity for Directors/Controller and Beneficial Owners:
  A copy of the NRIC (for Singapore Citizens/PRs) or Passport (for Foreigners).
3. Proof of Residential Address for Directors/Controllers and Beneficial Owners:
  - For Singapore Citizens / PRs:
    No additional document is required (we will rely on the address reflected on your NRIC).
  - For Foreigners based within Singapore:
    No additional document is required if your current residential address is shown on your Singapore Work Pass or foreign ID card. Otherwise, please provide a recent utility or telecom bill issued within the last 3 months.
  - For Foreigners based outside Singapore:
    A copy of a recent utility bill or telecom bill issued within the last 3 months.
*Downloadable file appears at the bottom of the article

Typical documents required for Australia

Complete and sign Form B* to provide information on your business entity.
Complete and sign Form C* for each director/controller and beneficial owner of your business entity.
Submit:
1. Latest ASIC Current Company Extract or, for foreign entities, an equivalent official company extract from the relevant overseas registry. The extract must be within the last 6 months to confirm that the company details are current.
2. Proof of Identity for (1) the individual completing and signing the forms and (2) Beneficial Owners (individuals who directly or indirectly own or control 25% or more of the entity, or who otherwise exercise effective control):
  A copy of an Australian driver's licence or passport (for Australian citizens/permanent residents) or Passport (for foreign nationals).
3. Proof of Residential Address for (1) the individual completing and signing the forms and (2) Beneficial Owners:
  - For Australian citizens / permanent residents:
    No additional document is required if your current residential address is shown on your driver's licence. Otherwise, please provide a recent utility bill or telecom bill issued within the last 3 months.
  - For foreign nationals based within Australia:
    No additional document is required if your current residential address is shown on your Australian visa grant notice or foreign ID card. Otherwise, please provide a recent utility or telecom bill issued within the last 3 months.
  - For foreign nationals based outside Australia:
    A copy of a recent utility bill or telecom bill issued within the last 3 months.
*Downloadable file appears at the bottom of the article

How and where do I submit my documents?

After your purchase, you'll be contacted by email with instructions on submitting your documents via a secure link. For your security, documents are submitted directly by you through this link rather than passed to our team — this keeps your verification information protected throughout the process.

What if this takes longer than expected?

Submitting complete documents early is the best way to stay on schedule. If verification takes a little longer than expected, your Service Start Date and Service End Date do not change — you'll simply have fewer active service days, counted from whenever your Activation Date falls. JustCo is not liable for delays in completing KYC, and no refunds or adjustments to your Membership Term are made on this basis.

In Taiwan, additional documents may be required, and verification checks can take longer than in other markets, due to local regulatory requirements.

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Need help? If you have questions about the documents required for KYC, please submit a ticket for Support or contact us at store@justcoglobal.com.

Typical documents required for Singapore

Typical documents required for Australia

How and where do I submit my documents?

What if this takes longer than expected?

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