What to do if the App is not loading or shows an error

Try these steps in order, and check the App after each one:

1. Check your internet connection, or switch between Wi-Fi and mobile data.
2. Close the App fully, then open it again.
3. Update the App from the App Store or Google Play, and update your phone's software.
4. Sign out, then sign back in with the right email account.
5. Restart your phone.
6. On Android, clear the App's cache in your phone's settings. Steps vary by phone.

Something is missing or doesn't look right

If a booking, purchase or other detail isn't showing as expected:

1. Check you're signed in with the email you used to book or buy.
2. If you belong to more than one company, switch to the right company in the App.
3. Try the steps above.

Still need help?

Please contact us, and include:

• the email address on your account;
• screenshots of the screen or error message;
• your phone type (iPhone or Android);
• what you were trying to do, and when the issue started; and
• for bookings or purchases, your confirmation email from JustCo.

These steps are general guidance and may not resolve every issue.