How do I report a problem at the centre using JustCo App?

Open JustCo App and tap More > Make Request. Use this for access problems, facility issues and general assistance.

What you can report

Door and keycard problems, facility faults such as lighting or air conditioning, cleaning issues, and general questions for the community team.

You can track progress

Once submitted, the request appears in JustCo App with its current status.

Report access problems as soon as possible

The sooner a door or keycard problem is logged, the sooner it can be fixed.

For urgent problems, speak to the team in person

If you are locked out or something is unsafe, speak to the community team in person rather than waiting on a request.

Questions about payments and invoices

Payments, invoices and refunds are answered in the JustCo Store FAQs.