Learn which member roles can renew or cancel memberships, where to do this in the JustCo App, and what to do if you do not have the required permissions.
Only certain users in your company account can renew or cancel a membership.
Who can renew or cancel a membership?
Only Primary Members can renew or cancel memberships.
If you are a General Member or Billing Member, you will not be able to perform these actions.
Where do Primary Members renew or cancel a membership?
In the JustCo App, go to Admin > Membership Agreement, then select the relevant membership.
Depending on the action you need, you can then choose Renew Plan or Cancel Plan.
What if I cannot see the Admin screen?
The Admin screen is only available to users with the appropriate role and permissions.
If you cannot see Admin, you may not be set up as a Primary Member. Please ask an existing Primary Member in your company account to review your role.
How do I become a Primary Member?
An existing Primary Member in your company account must add you as a company member or update your role to Primary Member in the JustCo App.
Can more than one person be a Primary Member?
Yes. A company account may have more than one Primary Member.
Why does this matter?
Renewal and cancellation affect your company’s membership arrangements and billing. Restricting these actions to Primary Members helps ensure that only authorised account administrators can make those changes.
Need help?
If you are unsure who your company’s Primary Members are, or need help accessing the correct role, please submit a ticket for Support.
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