Why did my credit card auto-deduct payment fail?

If your credit card auto-deduction has not gone through or does not appear on your card statement yet, there may be a few possible reasons.

Common reasons

• No credit card has been added or selected as the default payment method in the JustCo App.
• The deduction has not been processed yet, depending on your billing cycle.
• The payment attempt was declined by your card issuer.
• Your default card was changed, so the charge may appear on a different card statement.
• Your saved card has expired, been replaced, removed, or restricted for recurring payments.
• There may be a temporary issue with the bank or payment processing system.

What you can check

1. Open the JustCo App.
2. Go to Me > Settings > Payment Cards.
3. Check that your preferred card is saved and selected as your Default Card.
4. Review your recent card statements to confirm whether the charge has appeared.
5. Contact your card issuer if the payment may have been declined or restricted.

Need help?

If you would like us to check your account, submit a ticket for Support.